As an IT Operations Analyst at Harvey, you are transforming the backbone of our operations, ensuring seamless integration of our cutting-edge technology stack. This critical role entails designing, implementing, and maintaining the infrastructure that powers our innovative legal and professional services platform. By doing so, you are directly contributing to the company's rapid scaling and success, impacting over 1500 customers in 60 countries. The scope of this position is vast, with opportunities for growth and advancement as the company continues to redefine the industry. You are working at the intersection of technology and legal innovation, driving the adoption of artificial intelligence and system integration to propel Harvey forward. With strong product-market fit and world-class investor support, you are part of a generational company at a true inflection point, poised for significant growth and industry disruption.

Your day-to-day activities as an IT Operations Analyst involve a range of technical and collaborative responsibilities, including:

• Developing and maintaining scripts to automate operational tasks, leveraging your expertise in scripting and system integration


• Collaborating with cross-functional teams to design and implement new features and tools, incorporating artificial intelligence and Okta expertise


• Providing technical support to internal stakeholders, ensuring seamless adoption of new technologies


• Analyzing system performance and identifying areas for improvement, driving optimization and scalability


• Staying up-to-date with industry trends and emerging technologies, applying this knowledge to drive innovation within Harvey's operations


• Working closely with the engineering team to ensure alignment and effective integration of operations and development


• Participating in on-call rotations to ensure 24/7 support for critical systems, demonstrating your commitment to reliability and uptime. You are reporting to the IT Operations Manager and working closely with a dynamic team of engineers, product managers, and technical support specialists, all of whom are passionate about harnessing technology to drive legal innovation.

By joining Harvey as an IT Operations Analyst, you are becoming part of a company that values innovation, collaboration, and customer-centricity. You are aligning yourself with a culture that priorit