Junior Digital Customer Success Manager - Dutch speaking

The Role: Digital-First Success This is a newly created, hybrid role for someone who sits at the intersection of relationship management, data-driven marketing, and tech enthusiasm. You aren't just managing accounts; you can help co-create a proactive, tech-first customer journey. Your mission is to move away from traditional, constant 1:1 meetings toward scalable, tech-driven engagement. You will use data triggers and AI activation strategies to ensure our customers stay healthy and engaged at scale. What your day looks like Scalable Activation: You’ll help design and execute outreach programs, in-app notifications, and webinars to drive deep product activation across your portfolio. AI Champion: Your primary objective will be finding scalable ways to help customers implement and see the value of Trengo’s AI-driven features. Data-Driven Strategy: You’ll use data triggers and CRM automations to identify which customers need a nudge and which are ready for expansion. Proactive Engagement: While you focus on digital-first success, you are a strong proactive communicator who is ready to jump into meetings with customers when a personal touch is needed to drive growth. Portfolio Management: You will take ownership of a segment of our business, allowing the team to focus on high-touch accounts while you master the art of a wider "one-to-many" success.