L1 Technical Support Agent (Spanish and English Speaking)

About the Role Technical Customer Support Agents are the first line of support for Canary customers. This role handles everyday product questions and standard technical issues with speed, accuracy, warmth, and strong follow-through. L1 Agents build strong product foundations, follow documented workflows, communicate clearly, and create a low-effort support experience for hotel teams operating in time-sensitive environments. This role requires native or bilingual proficiency in Spanish. Must also be able to work standard business hours (9am-6pm) in either a mainland US time zone (PT, MT, CT, ET) or European time zone (Central European Time).