As a Manager, APAC Implementation at Rippling, you are driving the success of our customers in the Asia Pacific region, leveraging your expertise to deliver exceptional implementation experiences. This role matters because it directly impacts the adoption and satisfaction of our Software as a Service (SaaS) solutions, positioning Rippling as a leader in the industry. You are contributing to the growth and expansion of Rippling in the APAC market, overseeing the implementation of our solutions for new customers, and ensuring seamless onboarding. With this role, you have the opportunity to make a significant impact on the company's success, and as you grow and develop, you will have opportunities to advance your career, taking on new challenges and responsibilities.

You are managing a team of implementation specialists, prioritizing and allocating resources to meet customer needs, and collaborating with cross-functional teams to ensure successful project delivery. Your key responsibilities include:

• Developing and executing implementation plans tailored to customer requirements, utilizing your attention to detail and prioritization skills to drive projects forward


• Coordinating with internal stakeholders, such as sales and support teams, to ensure alignment and effective communication


• Providing guidance and mentorship to your team, fostering a culture of excellence and continuous improvement


• Analyzing customer data and feedback to identify trends and areas for improvement, informing process enhancements and optimizing implementation strategies


• Building and maintaining relationships with key customers, serving as a trusted advisor and ensuring long-term satisfaction


• Staying up-to-date with industry trends and emerging technologies, applying this knowledge to enhance our implementation services and maintain a competitive edge. You are working closely with the Professional Services team, reporting to senior leadership, and collaborating with various departments to drive business outcomes.

You are joining a dynamic and innovative company that values customer success, teamwork, and continuous learning. At Rippling, you are part of a culture that emphasizes growth, development, and mutual support. As a leader in the APAC Implementation team, you are shaping the future of our customers' success,