Manager, Change Management & Technology Enablement - Finance PMO

Change Management Practice & Framework Define and own the Finance PMO change management methodology - establishing a scalable, repeatable framework (tools, templates, and standards) that elevates the consistency and quality of change delivery across all PMO-led programs. Develop and maintain a library of reusable change management artifacts: stakeholder analysis templates, change impact assessment frameworks, communication plan structures, readiness survey toolkits, RACI models, and training design guides. Act as the internal expert and coach on change management best practices; build change capability across the PMO team and broader Finance organization so that change management becomes a core competency, not a one-off activity. Provide holistic change management strategies across the Finance PMO project portfolio - ensuring that change impacts are assessed, sequenced, and managed at the portfolio level, not just the individual project level. Manage and track change management deliverables across the portfolio; provide regular reporting on change health, adoption progress, and stakeholder sentiment to PMO leadership. Develop training strategy for Finance transformation programs - encompassing needs analysis, content design, delivery planning (live, virtual, self-paced), and post-training reinforcement. Build and deploy train-the-trainer programs that extend change management and technology enablement capacity across the Finance organization, empowering super users and business champions. Lead, develop, and retain a team of direct reports; set clear performance expectations, provide consistent coaching, and conduct formal performance management with transparency and care. Build a culture of high standards - holding the team to rigorous craft while creating the psychological safety needed for iteration and growth. Manage team capacity across the portfolio; make deliberate prioritization calls when demand exceeds bandwidth and escalate tradeoffs clearly to PMO leadership. Build change management capability across the broader Finance PMO — coaching program managers and business partners to embed change thinking into their work, extending the team's reach without extending headcount. Build strong relationships with Finance stakeholders to gain deep understanding and awareness of their unique needs. Design stakeholder engagement strategies that go beyond information sharing — creating experiences that build genuine understanding, confidence, and commitment to change. Develop executive-ready communications, leadership roadmaps, and briefing materials that equip sponsors and Finance leaders to actively champion change. Build and execute comprehensive global communication plans for Finance transformation programs — spanning emails, FAQs, newsletters, town halls, presentations, and digital channels — coordinating with internal communications partners to align messaging and timing. Conduct and analyze readiness assessments, pulse surveys, and feedback mechanisms to continuously gauge stakeholder sentiment; translate insights into action plans that address resistance and close adoption gaps. Develop and maintain stakeholder maps, resistance registers, and engagement trackers to ensure no impacted group is overlooked. Required 10+ years of experience in change management, organizational change, or transformation enablement, with at least 3 years leading change management on large-scale, cross-functional programs in a Finance or technology-oriented environment. Proven ability to design and implement change management frameworks, methodologies, and toolkits from the ground up — not just apply pre-built approaches. Deep understanding of core Finance processes — Order to Cash, Procure to Pay, Record to Report, and Planning, Budgeting & Forecasting — and the change dynamics unique to Finance transformation programs. Demonstrated experience leading Finance technology adoption initiatives, ideally including enterprise systems (ERP), AI, automation. Demonstrated experience managing and developing a team of direct reports: setting performance expectations and coaching individuals to growth. Strong executive communication and storytelling skills — able to distill complex changes into clear, compelling narratives for diverse audiences ranging from frontline users to C-suite. Expertise in developing and executing multi-channel communication plans and stakeholder engagement strategies for global, cross-functional audiences. Experience designing and delivering training programs, including train-the-trainer models, with the ability to adapt delivery to diverse learning needs. Demonstrated ability to manage change at a portfolio level — balancing multiple concurrent programs and proactively identifying change saturation risks. Exceptional facilitation skills; experience designing and leading workshops, readiness assessments, and cross-functional alignment sessions. Strong analytical mindset — able to design adoption metrics, interpret data, and use insights to refine change strategies. A genuine passion for people-centered design: you believe the human experience of change is the most important variable in any transformation's success. Change management certification (Prosci, CCMP, or equivalent) strongly preferred. Experience with GenAI tools and intelligent automation platforms (e.g., Google Gemini, Claude, ChatGPT, Zapier) and a track record of driving adoption of these technologies in a business context. Experience working within or alongside a Program Management Office (PMO), with an understanding of project lifecycle governance and portfolio management practices. Proficiency with PMO and collaboration tools such as Smartsheet, Jira, Coda, Airtable, or similar platforms. Experience in a high-growth, global, and fast-paced technology or media company.