About Us: Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people. How We Work: At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values: Bold in how we dream and innovate Responsive to feedback, challenges and opportunities Accountable for results and best in class outcomes Visionary in future focused problem-solving Exceptional in execution and impact The role The Manager, Credit & Collections is responsible for leading global credit, collections, and billing operations to optimize cash flow, reduce risk, and enhance customer experience. This role oversees accounts receivable performance, credit risk management, invoicing processes, and customer onboarding, while ensuring compliance with internal controls (SOX) and supporting strategic initiatives such as system improvements and M&A activities. Your day to day Collections & Accounts Receivable Lead and manage end-to-end collections operations to drive timely cash collection and minimize past due balances Monitor aging reports and proactively resolve delinquent accounts Develop and manage cash forecasting to support treasury and financial planning Track and improve key AR metrics, including Days Sales Outstanding (DSO) Partner cross-functionally (Sales, Customer Success, Finance) to resolve disputes and accelerate collections Credit Management Establish and maintain lines of credit for customers and partners based on risk analysis Govern and enforce global credit policies, approval frameworks, and risk thresholds Review and approve credit workflows, including managing credit holds and release decisions Manage external credit agency relationships, including Dun & Bradstreet (D&B) engagement Continuously assess portfolio risk and recommend mitigation strategies Billing & Invoicing Oversee execution of monthly billing processes to ensure accuracy and timeliness Manage billing operations, validation, and delivery Administer invoicing inbox and case management workflows for customer inquiries Ensure timely and accurate posting of invoices to customer portals Manage issuance of license certificates and related documentation Customer Onboarding & Master Data Oversee customer onboarding processes, including account setup and system integration Ensure accurate customer card creation in D365 and synchronization with Salesforce (SFDC) Maintain and govern Customer Master data integrity Projects & Strategic Initiatives Lead or support cross-functional projects to improve AR, billing, and credit processes Participate in and support M&A integration activities, including system and process alignment Drive automation, system enhancements, and operational scalability Compliance & Controls Ensure adherence to SOX controls and maintain proper documentation and audit readiness Identify and implement process improvements to strengthen control environment Qualifications Bachelor’s degree in Accounting, Finance, Business, or related field 7–10+ years of experience in credit, collections, AR, or finance operations Proven experience managing global teams and processes Strong understanding of credit risk management, AR metrics, and cash flow optimization Experience with ERP systems (Dynamics 365 preferred) and CRM tools (Salesforce) Familiarity with SOX compliance and internal controls Skills & Competencies Strong leadership and team management skills Analytical mindset with ability to interpret financial data and trends Excellent communication and stakeholder management Process-oriented with a focus on continuous improvement and automation Ability to thrive in a fast-paced, global environment Preferred Qualifications It Experience managing third-party credit tools (e.g., D&B) Exposure to M&A integrations Background in SaaS, technology, or high-growth environments Why Proofpoint? At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us: Competitive compensation Comprehensive benefits Career success on your terms Flexible work environment Annual wellness and community outreach days Always on recognition for your contributions Global collaboration and networking opportunities Our Culture: Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com. How to Apply Interested? Submit your application along with any supporting information- we can’t wait to hear from you! Proofpoint has been honored with six Best Places to Work Awards in 2024 by workplace culture leader Comparably, including Best Company Career Growth, Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams. We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We’re driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people. Our BRAVE Values: At Proofpoint, we are BRAVE in everything we do, and our values aren’t just words—they shape how we work, collaborate, and grow. We seek people who are bold enough to challenge the status quo, responsive in the face of ever-evolving threats, and accountable for delivering real impact. We value those with a visionary mindset who anticipate what’s next and push cybersecurity forward, and we celebrate exceptional execution that ensures we continue to defend data and protect people. Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability. Find your network, your allies, and your biggest fans. We know that work is simply better when you’re surrounded by people who inspire you—who share ideas, cheer you on, and genuinely want to see you succeed. That’s why we offer social circles, sponsored networks, and connection points across teams and time zones—to help you find your people, build your community, and thrive together. This isn’t just a job—it’s a mission to protect people and defend data in a world that never slows down. We’re building the future of human-centric cybersecurity, and that future belongs to all of us. We take ownership, move fast, and hold ourselves accountable—because that’s what it takes to stay ahead. And we do it together, winning as one. Be empowered to reach your full potential through meaningful challenges and personalized support—designed around you and your goals. Whether you're growing as a leader or leveling up from great to exceptional as an individual contributor, we’re here to help you get there.