Manager, Customer Profile Management

Do you want to take the first step in making Filipinos’ lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation! G ka ba? Join the G Nation today! We are looking for a strategic and customer-centric Customer Profiles Product Manager to lead programs and product initiatives that strengthen customer profile management across the business. In this role, you will help shape experiences and features that integrate inclusion, security, and financial maturity principles, while working closely with cross-functional partners to deliver meaningful and scalable customer solutions. This is a great opportunity for someone who combines strong product thinking, business insight, and stakeholder management skills, and who is passionate about building data-driven, customer-led experiences. You will be responsible for the following: Designing cohesive strategies and programs that integrate principles of inclusion, security, and financial maturity Incubating new experiences and features to test concepts and validate ideas before scaling Ensuring delightful customer experiences across touchpoints through strong product thinking and execution Driving governance and reinforcement of policies and execution across products and features Performing regular analysis, insight generation, and reporting for relevant stakeholders Partnering with cross-functional teams to align customer profile initiatives with business direction and governance requirements Helping shape innovative features and experiences by understanding the business, customer, and regulatory landscape Influencing stakeholders across customer experience, lifecycle management, product, and governance teams to move initiatives forward. We are looking for: Strong product management experience, preferably in customer profile, customer lifecycle, or related domains Proven ability to design and drive strategy, programs, and scalable product initiatives Strong analytical and problem-solving skills, with the ability to translate insights into action Data-driven mindset with experience using analysis and reporting to support decision-making Strong cross-functional collaboration and stakeholder influence skills Good understanding of customer, business, and regulatory considerations in product development Ability to incubate and test new concepts, features, and experiences before broader rollout Excellent communication skills and the ability to work effectively across multiple teams What We Offer Opportunity for career growth and development in the #1 FinTech company in the country Working with a dynamic and highly collaborative team who want to change the game A company that values their people with highly competitive and flexible compensation and benefits package is the #1 Finance App in the Philippines. Through the GCash App, 81M registered users can easily purchase prepaid airtime; purchase from over 6M partner merchants and social sellers; send and receive money anywhere in the Philippines, even to other bank accounts; pay bills at over 1,800 partner billers nationwide; and get access to savings, credit, loans, insurance and investments, and so much more, all at the convenience of their smartphones. GCash is a wholly-owned subsidiary of Mynt (Globe Fintech Innovations, Inc.) since 2015. Mynt, Inc. is the parent company of GCash, the Philippines’ #1 finance superapp, advancing financial inclusion through ‘Finance for All’. G-Xchange, Inc. (GXI) is the payments company for GCash. GXI is a BSP-licensed e-money issuer responsible for the digital payments and electronic money activities in the GCash app. Fuse Financing, Inc. is the financing company for GCash. Fuse provides eligible users with access to fair and digitally-enabled credit products and solutions. Ryse, Inc. broadens access to investments that are easy to use and understand, supporting wealth-building for Filipinos at different stages of their financial journey. BlockG Virtual Assets, Inc. supports responsible participation in digital assets, helping build trust and long-term confidence in the continuously evolving digital landscape.