As a Manager, Customer Strategy and Success at Oshi Health, you are driving the development and implementation of customer-centric strategies that propel business growth and customer satisfaction. This pivotal role matters because it directly contributes to the company's mission of delivering exceptional customer experiences, fostering long-term relationships, and ultimately shaping the future of healthcare. By joining Oshi Health, you become part of a cutting-edge organization that is revolutionizing the industry through innovative approaches to customer success. The impact and scope of this position are significant, with opportunities for growth and advancement as the company continues to expand its reach and influence. You are working closely with cross-functional teams to align customer success strategies with business objectives, leveraging your expertise to drive customer engagement, retention, and revenue growth.

You are responsible for leading the customer success strategy, overseeing day-to-day operations, and analyzing customer data to inform business decisions. Key responsibilities include:

• Developing and executing comprehensive customer success plans that drive customer satisfaction and loyalty


• Collaborating with cross-functional teams, including sales, marketing, and product development, to ensure alignment and effective communication


• Analyzing customer metrics and feedback to identify trends, opportunities, and areas for improvement


• Building and maintaining strong relationships with key customers and stakeholders


• Identifying and mitigating customer churn risks through proactive engagement and issue resolution


• Staying up-to-date with industry trends and best practices in customer success, applying this knowledge to continuously improve strategies and processes


• Managing and mentoring a team of customer success professionals, providing guidance, coaching, and development opportunities to ensure their success. You are working remotely, utilizing your analytical skills, attention to detail, and cross-functional coordination expertise to drive customer success and business growth.

By joining Oshi Health as a Manager, Customer Strategy and Success, you are becoming part of a dynamic, remote team that values innovation, collaboration, and customer-centricity. You are aligning with a company culture that prioritizes employee growth, well-being, and success, offering opportunities for professional