About the Role We are looking for a strategic, results-oriented leader with a passion for mental health and team development. As the Manager, Customer Success, you will lead a team of Customer Success Associates, ensuring they deliver exceptional support and value to our clients. You will be responsible for the overall health and retention of our customer portfolio, driving the strategy for engagement and referral volume. You are a mentor who thrives on coaching others while remaining a hands-on relationship builder with key executive stakeholders.