As a Manager, SMB Customer Success at EvenUp, you are driving the success of our small to medium-sized business customers, empowering them to leverage our innovative technology and AI solutions to secure faster settlements, higher payouts, and better outcomes for victims of personal injury. This critical role entails developing and executing strategic customer success plans, fostering strong relationships with key stakeholders, and identifying opportunities to expand our footprint within the SMB segment. By joining our team, you are contributing to the mission of closing the justice gap and making a tangible impact on the lives of individuals affected by accidents, natural disasters, and other traumatic events. With the potential for growth and advancement, you are poised to take your career to the next level, shaping the future of customer success in the legal technology industry.

Your day-to-day responsibilities include managing a portfolio of SMB customers, delivering exceptional customer experiences, and driving revenue growth through upselling and cross-selling opportunities. Key responsibilities encompass:

• Developing and executing tailored customer success plans to ensure high customer satisfaction and retention


• Collaborating with cross-functional teams, including sales, marketing, and product development, to align customer needs with company objectives


• Conducting regular business reviews, providing data-driven insights, and recommending strategic solutions to customers


• Identifying and mitigating potential customer churn, implementing proactive measures to ensure long-term customer loyalty


• Staying up-to-date with industry trends, competitor activity, and emerging technologies to maintain a competitive edge


• Mentoring and coaching junior team members to enhance customer success capabilities and drive team performance


• Analyzing customer feedback, sentiment, and metrics to inform product development and improve customer outcomes. As a seasoned customer success professional, you possess a unique blend of technical, business, and interpersonal skills, with expertise in infrastructure, automation, professional services, and motion graphics.

At EvenUp, we are committed to fostering a culture of innovation, collaboration, and customer-centricity, and we are seeking a like-minded professional to join our team. By joining our ranks,