Manager, Talent Knowledge Strategy & Governance

Across Talent, content ownership is scattered: GBPs (Global Business Practices, which are our centers of excellence) each own their own employee-facing content, and Employee Services owns their own FAQs and work instructions. But the NKP doesn't belong to Talent, and a growing stack of system documentation lives outside it entirely. This role governs all of it, on the NKP and off, while our technology partner team owns the platform itself. 8+ years in knowledge management, content strategy, information architecture, or HR/People Ops enablement, including time owning strategy rather than only executing it Experience building or running content governance in a federated org where you don't hold authority over the teams producing the content Experience building or leading a team, or standing up a new function from scratch A product-minded, metrics-driven approach, using search analytics, deflection, CSAT, and similar signals to drive content decisions Comfort with ambiguity, since this function isn't built yet and you'll be building much of it Experience making content AI-ready, or a track record adapting knowledge for new search and automation tools Experience designing AI-assisted content workflows (agents surfacing gaps or drafting content for human review), or a strong, specific point of view on how to design this well Knowledge-Centered Service (KCS) or a similar content governance framework Experience negotiating standards adoption with autonomous or semi-autonomous business units, not just influencing peers who share your reporting line Familiarity with HR Shared Services or Tier 1/2 support environments Experience integrating or onboarding new business units onto a shared platform or taxonomy Experience with internal Search Engine Optimization (SEO), Answer Engine Optimization (AEO), or optimizing content for AI-driven search and answer engines Design and own Talent's content governance strategy and operating rhythms: the standards, content lifecycle, longer-term vision, and the recurring reviews that keep each live NKP site's content and standards current, all applied by GBPs, their stewards, and Employee Services to their own content Make Talent's knowledge AI-ready and keep it that way as the tools evolve: structure content (metadata, tagging, chunking, consistent Q&A formatting, no stale duplicates) for accurate retrieval, and stay ahead of how AI search consumes content so the estate is built for where those tools are heading Partner with GBP stewards and subject-matter experts to turn policy-heavy material into user-friendly, searchable content, through standards and feedback and by designing AI-assisted workflows that identify gaps and generate first-draft content for stewards to review and finalize, rather than authoring finished content yourself Take a product-minded, metrics-driven approach to content strategy: track knowledge health (search failure rate, deflection, first-contact resolution, staleness, self-service CSAT), stand up a feedback loop with employees and content owners, and use both to decide what to build, retire, or rewrite Revive and run the cross-GBP alignment forum, building and sustaining alignment with GBP leaders and senior stakeholders and drawing on the executive sponsor when adoption stalls Define and build the team this function needs (e.g., editors and other roles), scaling it as the work grows Act as a key stakeholder in the technology partner team's NKP roadmap, giving input on platform capabilities, user experience, and metrics so the platform supports the knowledge model Own the roadmap for bringing the remaining business units onto the NKP (a new site for Eyeline, and library expansions for Animation [NAS and NSA] and Inkubator), applying the model built for NRC rather than rebuilding it per site Design the guardrails and quality bar for AI-assisted content workflows (gap identification, first-draft generation, review routing), so any pipeline the technology partner team or a separate initiative builds meets Talent's standards for accuracy and tone before content reaches a steward for finalization