As a Manager, Technical Account Management at ClickUp, you are driving the success of our mid-market customers, leveraging your technical expertise to onboard and support their adoption of our innovative platform. This critical role matters because it directly impacts the growth and satisfaction of our customer base, fostering long-term relationships and identifying opportunities for expansion. By leading a team of Technical Account Managers, you are contributing to the company's overall success and playing a key part in shaping the future of enterprise search and project management. With ClickUp's rapid expansion, this position offers tremendous growth and advancement potential, providing opportunities to develop your skills, take on new challenges, and make a lasting impact on the industry.

As a Manager, Technical Account Management, your day-to-day activities involve overseeing the post-sales process, ensuring seamless onboarding, and delivering exceptional customer experiences. Your key responsibilities include:

• Developing and executing strategic account plans to drive customer engagement and retention


• Leading and mentoring a team of Technical Account Managers to achieve their goals and objectives


• Collaborating with cross-functional teams, such as sales and product, to identify and pursue new business opportunities


• Analyzing customer feedback and market trends to inform product development and improvement


• Building and maintaining strong relationships with key stakeholders, including customers, partners, and internal teams


• Identifying and mitigating potential risks and issues, ensuring prompt resolution and minimal impact on customer satisfaction


• Reporting to senior leadership and providing insights on customer health, sales performance, and market trends. To excel in this role, you must possess strong technical and soft skills, including excellent communication, project management, and problem-solving abilities.

By joining ClickUp as a Manager, Technical Account Management, you are becoming part of a dynamic and innovative company that values customer satisfaction, teamwork, and continuous learning. Our company culture is built on a foundation of transparency, accountability, and mutual respect, providing a supportive environment for growth and development. As a leader in the industry, ClickUp is at the forefront of enterprise search