As a Manager, Technical Support at Cohesity in Canada, you are leading the charge in delivering exceptional support experiences to our customers, driving business growth and success. This critical role entails managing a team of technical support engineers, providing expert guidance and oversight to ensure seamless issue resolution, and fostering a culture of innovation and continuous improvement. By joining our team, you are contributing to the success of a leader in AI-powered data security and management, helping organizations defend against cybersecurity threats and extract value from their data. With the opportunity to work with a talented team of professionals, you are poised to make a significant impact on the company's mission and vision, with ample growth and advancement potential.

Managing a high-performing team, you are overseeing daily operations, prioritizing tasks, and allocating resources to ensure timely and effective resolution of customer issues. Key responsibilities include:

• Developing and implementing process improvements to increase efficiency and customer satisfaction


• Collaborating with cross-functional teams, such as sales, marketing, and product development, to ensure alignment and effective issue escalation


• Analyzing data and trends to identify areas for improvement and optimize support strategies


• Providing coaching, mentoring, and training to team members to enhance their technical and soft skills


• Ensuring compliance with data privacy and security regulations, such as those related to storage and data processing


• Staying up-to-date with industry trends and emerging technologies, such as SQL and AI-powered data management, to inform support strategies and drive innovation


• Fostering a culture of continuous learning, feedback, and improvement, with a focus on delivering exceptional customer experiences. As a manager, you are reporting to senior leadership and working closely with various stakeholders to drive business outcomes and growth.

By joining Cohesity, you are becoming part of a dynamic and innovative company that values collaboration, creativity, and customer-centricity. As a leader in the industry, we offer opportunities for career development, training, and growth, with a focus on helping you achieve your professional goals. With the importance