Operational Excellence Program Manager

Strategy & Business Planning Partner with the Regional Director and Leadership Team to translate priorities into actionable plans with clear milestones, ownership, and measurable outcomes; coordinate annual, quarterly, and long-range planning; track priorities requiring leadership intervention; and support business reviews, offsites, and strategic planning sessions. Operational Governance & Execution Establish strong governance to track commitments, actions, risks, and dependencies; ensure leadership decisions are executed; promote consistent practices across countries and data centers and help surface material risks relating to availability, safety, security, operational readiness, capacity, and compliance. Executive Communications Support the Regional Director with clear, consistent executive communications that translate complex operational information into concise presentations, briefings, and leadership updates. Serve as a coordination point between Regional Director, country leaders, and partner functions to build strong cross-functional relationships, facilitate shared ownership and ensure operational priorities are represented in broader organizational discussions. Business Performance & Insights Monitor regional KPIs, commitments, and strategic initiatives; consolidate performance data into concise executive insights that identify trends, gaps, dependencies, and priorities; and enable transparent, data-driven leadership decisions. Required Bachelor's degree in a relevant field and industry experience Experience in senior level program or portfolio governance roles within complex operational environments. Strong governance, structure and execution discipline with proven experience working with senior leadership and translating strategy into execution. Experience operating as an individual contributor with executive level exposure. These requirements include, but are not limited to the following specialized security screenings: Experience working in a data center, critical infrastructure, technology operations, or similar infrastructure environments. Ability to understand technical dependencies and operational risks without being the technical decision owner.