As an Operations Account Management Intern at Ninja Van in Taguig, Philippines, you are driving the success of our logistics operations, managing key accounts, and contributing to the growth of our commercial team. This role matters because it ensures seamless interactions between our operations and account management functions, ultimately enhancing customer satisfaction and loyalty. By joining our team, you are becoming part of a dynamic and innovative company that is revolutionizing the logistics industry in Southeast Asia. The impact and scope of this position are significant, as you will be working closely with cross-functional teams to identify areas for improvement, implement process enhancements, and develop strategic plans to drive business growth. With opportunities for growth and advancement, you will be developing valuable skills and expertise that will propel your career forward.

Your day-to-day activities as an Operations Account Management Intern involve managing and analyzing data to inform account management decisions, identifying trends and opportunities for growth, and collaborating with internal stakeholders to resolve issues and improve processes. Key responsibilities include:

• Developing and maintaining strong relationships with key accounts to drive business growth and customer satisfaction


• Analyzing data and market trends to identify opportunities for process improvements and optimizations


• Collaborating with cross-functional teams, including operations, sales, and customer service, to resolve issues and implement process enhancements


• Managing and resolving customer complaints and concerns in a timely and professional manner


• Identifying and mitigating potential risks and issues that could impact account management and operations


• Developing and implementing strategic plans to drive business growth and improve customer satisfaction


• Staying up-to-date with industry trends and developments in logistics and account management, and applying this knowledge to improve our operations and services. To succeed in this role, you will need strong technical skills, including proficiency in NGP VAN and other logistics management tools, as well as excellent communication, problem-solving, and analytical skills.

By joining Ninja Van as an Operations Account Management Intern, you are becoming part of a vibrant and dynamic company culture that values innovation, teamwork, and customer satisfaction. You