As an Operations Analyst, Demand Operations & Service Quality at Waymo, you are driving the future of autonomous driving technology, enhancing the safety and efficiency of our autonomous ride-hail service. This critical role entails analyzing operational data to optimize demand and service quality, leveraging your expertise in SQL, Google Sheets, modeling, analytics, and data visualization to inform strategic decisions. By joining our team in San Francisco, CA, USA, you are contributing to the development of the world's most trusted driver, improving access to mobility while saving thousands of lives lost to traffic crashes. This position offers tremendous growth and advancement potential, as you will be working at the forefront of the autonomous driving industry, collaborating with cross-functional teams to shape the future of transportation.

Your day-to-day activities include analyzing operational metrics, identifying trends, and developing predictive models to optimize demand and service quality. Key responsibilities encompass:

• Developing and maintaining databases and data systems to support operational analysis


• Creating data visualizations and reports to communicate insights to stakeholders


• Collaborating with cross-functional teams, including engineering, product, and operations to inform strategic decisions


• Designing and implementing A/B experiments to test operational hypotheses


• Developing and maintaining predictive models to forecast demand and optimize service quality


• Analyzing and resolving operational issues, identifying root causes, and implementing process improvements


• Staying up-to-date with industry trends and emerging technologies, applying this knowledge to drive innovation and improvement. As an Operations Analyst, you are working closely with the Demand Operations & Service Quality team, reporting to the Senior Operations Manager, and collaborating with various stakeholders to drive business outcomes.

By joining Waymo, you are becoming part of a culture that values innovation, collaboration, and safety. As a leader in the autonomous driving industry, Waymo offers unparalleled career development opportunities, with access to cutting-edge technology, mentorship, and training. You will be working in a dynamic environment, surrounded by talented professionals who share your passion for revolutionizing transportation. This opportunity is unique,