The Order Fulfillment Manager will lead the global Order Fulfillment function responsible for driving execution, shipment visibility, backlog management, and operational coordination across VAST’s contract manufacturers, internal operations teams, and cross-functional stakeholders.This role is responsible for ensuring orders progress efficiently from booking through shipment by proactively identifying risks, driving escalations, improving operational visibility, and partnering closely with Contract Manufacturers, Supply Base Management, Order Management, RevOps, Logistics, and Sales.The ideal candidate thrives in a fast-paced, high-growth environment with evolving processes, complex supply constraints, and high operational ambiguity.Key ResponsibilitiesOrder Fulfillment ExecutionLead daily execution and prioritization of global fulfillment activities across all active customer orders.Drive alignment between customer commits, backlog health, shipment readiness, and CM execution.Monitor fulfillment risks, shipment delays, allocation impacts, and operational blockers.Ensure accurate and timely communication of order status, commits, and escalations.CM Operational ManagementServe as the primary operational escalation point for fulfillment-related issues with Contract Manufacturers.Establish regular operational cadence with Contract ManufacturersDrive accountability for commits, shipment execution, backlog management, and issue resolution.Escalate recurring process gaps, communication failures, and execution risks appropriately.Visibility & Risk ManagementProactively identify operational risks before customer impact occurs.Utilize reporting, dashboards, backlog analysis, and operational data to identify gaps and trends.Improve fulfillment visibility across build status, shortages, shipment readiness, and execution risks.Partner cross-functionally to improve data accuracy and operational transparency.Team LeadershipManage and mentor the Order Fulfillment team and ensure key deliverables are completed within SLAsDrive operational consistency, accountability, and escalation discipline across the team.Help define team structure, workflows, responsibilities, and best practices as the organization scales.Cross-Functional PartnershipPartner closely with OM, Supply Base Management, RevOps, Logistics, Finance, and Sales.Support executive escalations and provide operational updates to leadership.Collaborate on process improvements and automation initiatives to reduce manual effort and operational risk.Preferred ExperienceExperience in Order Fulfillment, Supply Chain Operations, Manufacturing Operations, or Customer Operations within a high-growth technology environment.Strong operational troubleshooting and escalation management experience.Experience working with Contract Manufacturers and complex hardware fulfillment operations.Ability to operate effectively in ambiguous, rapidly changing environments.Strong analytical mindset with ability to synthesize information across multiple systems and stakeholders.Excellent communication and cross-functional collaboration skills.Experience with ERP/CRM/backlog systems and operational reporting tools preferred.Success MetricsImproved shipment predictability and operational visibilityReduction in reactive escalationsImproved CM accountability and communication cadenceFaster identification/resolution of fulfillment risksImproved backlog accuracy and commit confidenceStrong cross-functional stakeholder alignment