As an Order Management Specialist at Formlabs in Milwaukee, Wisconsin, you are driving the financial heartbeat of our hardware company, ensuring seamless order fulfillment and revenue recognition. This critical role entails managing the entire order lifecycle, from receipt to delivery, and plays a vital part in our company's success. By streamlining order management processes, you are directly contributing to the growth and profitability of Formlabs, a leader in the hardware industry. With a focus on continuous improvement and innovation, you are presented with opportunities for growth and advancement, expanding your skill set and expertise in logistics, financial statements, and equity management. The impact of your work is far-reaching, influencing customer satisfaction, supply chain efficiency, and ultimately, the company's bottom line.

Your day-to-day responsibilities as an Order Management Specialist include managing and processing customer orders, ensuring data accuracy and integrity in NetSuite, our enterprise resource planning system. Key responsibilities encompass:

• Coordinating with internal stakeholders, including sales, customer service, and logistics teams to ensure timely and accurate order fulfillment


• Analyzing and resolving order discrepancies, identifying areas for process improvements, and implementing changes to optimize order management workflows


• Maintaining up-to-date knowledge of product offerings, pricing, and promotions to accurately process orders and provide customer support


• Collaborating with the finance team to ensure accurate revenue recognition and financial statement compliance


• Developing and implementing order management best practices, leveraging industry trends and emerging technologies to drive efficiency and scalability


• Providing exceptional customer service, responding to customer inquiries, and resolving order-related issues in a timely and professional manner

You are working closely with a dynamic team, reporting to a senior finance leader, and are expected to leverage your technical skills, including NetSuite expertise, as well as your excellent communication and problem-solving abilities to excel in this role.

By joining Formlabs as an Order Management Specialist, you are becoming part of a innovative and fast-paced company that values collaboration, creativity, and customer satisfaction. Our company culture emphasizes empowerment, transparency,