Marathon Health is a leading advanced primary care provider, partnering with employer and union plan sponsors to improve health for millions of Americans. With nationwide onsite, nearsite, and network health centers, and virtual primary care, Marathon delivers a value-based model that enhances the healthcare experience for members and providers, while driving meaningful cost savings for plan sponsors. Marathon is proud to be certified as a Great Place to Work®, reflecting the company's commitment to building an inclusive, high-trust culture where all employees can thrive. Learn more at marathon.health ABOUT THE JOB The Patient Support Enablement Coordinator is responsible for coordinating and operationalizing new client implementations, existing client transitions, vendor integrations, and internal product or system enhancements that impact the Patient Support Team. This role ensures that all Patient Support Teams—including Value Driven Referrals (Referral Coordinators), Scheduling Coordinators, Service Recovery Specialists, and Medical Records—receive accurate, timely, and actionable information during any implementation or enablement effort. Working closely with Patient Support leadership and all training, quality assurance, and administrative partners, this role ensures that departmental resources, workflows, and communication materials remain current and aligned with operational needs. The Enablement Coordinator acts as the central connection point between Patient Support and cross functional teams throughout the organization to ensure successful planning, handoff, and long term adoption of new processes or capabilities. ESSENTIAL DUTIES & RESPONSIBILITIES Serve as the primary Patient Support liaison for all new implementations, client transitions, vendor onboarding, internal product enhancements, and workflow changes that impact departmental operations. Gather and synthesize implementation requirements from cross‑functional partners and collaborate with Patient Support leadership to assess impacts across all Patient Support teams. Translate implementation details into clear documentation, workflows, and communication summaries for Training, Quality Assurance, and operational leadership. Coordinate readiness planning, timelines, and task assignments to ensure each Patient Support team receives the necessary enablement resources prior to go‑live. Partner with Training to support curriculum updates, resource creation, and related training needs stemming from new implementations or enhancements. Maintain oversight of implementation deliverables, identify information gaps, and proactively escalate risk or barriers to leadership. Support post launch evaluation and stabilization efforts by gathering feedback, identifying improvement opportunities, and communicating updates to stakeholders. Other duties as assigned. QUALIFICATIONS Bachelor’s degree and a minimum of 2–3 years of healthcare operations, patient access or insurance related experience in a call center, patient support, healthcare operations, or similar environment, or equivalent combination of education and experience. Strong experience with patient communication, customer service, referral management, scheduling workflows, or related operational processes. Previous experience in training, quality assurance, coaching, process improvement, or team lead experience, preferred. DESIRED ATTRIBUTES Experience developing SOPs, training content, or workflow documentation Familiarity with implementation management, cross‑functional project work, or change enablement Excellent verbal and written communication skills Strong analytical thinking and problem‑solving abilities Demonstrated ability to build relationships and influence without authority Comfortable working in a fast‑paced, evolving environment High attention to detail and commitment to accuracy Ability to work independently with minimal direction Strong organizational skills with the ability to manage multiple concurrent projects and deadlines Proficiency with Microsoft Office Suite (Word, Excel, Teams, SharePoint), Salesforce, and EMR platforms Ability to synthesize complex information and clearly communicate changes to diverse roles and audiences Pay Range: $25.00-32.00/hr The actual offer may vary dependent upon geographic location and the candidate’s years of experience and/or skill level. We are accepting applications for this position until a candidate has been selected. To apply to this position and learn more about open jobs at Marathon Health, visit our careers page. Marathon Health is a leading advanced primary care provider, partnering with employer and union plan sponsors to improve health for millions of Americans. With nationwide onsite, nearsite, and network health centers, and virtual primary care, Marathon delivers a value-based model that enhances the healthcare experience for members and providers, while driving meaningful cost savings for plan sponsors. Marathon is proud to be certified as a Great Place to Work®, reflecting the company's commitment to building an inclusive, high-trust culture where all employees can thrive. Learn more at marathon.health Marathon Health exists to enable millions of people to live their healthiest lives, one patient at a time. If you have a passion for improving patient lives while transforming a broken U.S. healthcare, Marathon is the place for you. Marathon Health provides equal employment opportunities to all teammates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Marathon Health is committed to providing access and reasonable accommodation in its employment for individuals with disabilities. To request disability accommodation in the application process, contact recruiting@marathon.health. Marathon Health will never ask a candidate for personal identifiable information (date of birth, social security number, driver’s license information, etc) via email or messenger tools, or for a financial deposit of any kind. All our open positions are listed here on our website and any emails sent from our teammates contain the address “@marathon.health” if you have any questions or concerns about suspicious emails or queries, please don’t hesitate to contact us directly at PeopleExperience@marathon.health. Our benefits are built around access to care that works, starting with FREE Marathon Health services for you and your family, which provides unlimited, free primary care, routine labs, select prescriptions, vaccinations, and virtual mental health care for you and your family so that our teammates can do their best work and build better healthcare Below are some of our benefit offerings. Eligibility varies based on PT or FT status: Comprehensive Health & Wellness Benefits: Choice of 2 medical plans, 2 dental plans, and vision coverage, unlimited free mental health benefits and EAP resources, Rewards for challenges and healthy lifestyle activities Family Friendly & Reproductive Health Benefits: Family-building and hormonal health benefits and paid parental leave Time-Based Benefits: Generous PTO or FTO, Paid Holidays + A Day for What Matters Financial Support: Company paid Basic Life and Disability insurance, Supplemental Life, Spending Accounts, 401(k) with employer match and graded vesting Continuing Medical Education (CME) for maintaining and strengthening the knowledge, skills, and expertise of our health center teammates, as applicable Click here to visit our Benefits page on our Careers page.