Papaya Global is a rapidly growing, award-winning B2B tech unicorn with an ambitious mission to revolutionize the payroll & payments industry. With over $400M raised from multiple tier-one investors, our innovative technology provides a comprehensive solution for managing global workforces, encompassing everything from hiring and onboarding to managing and paying employees in over 160 countries. Papaya is expanding its Payments Implementation team and are looking for an experienced implementation specialist. Our business is currently going through significant growth, and we require an individual with prior experience of onboarding customers within Payments and preferably Payroll Payments.You Will:Be responsible for the E2E payments process from onboarding to ongoing. This will involve regular interaction with customers and providing SME guidance where necessary on payroll and authority payments across different countries.Work with Papaya’s Due Diligence/KYC team to help approve all new customers.Conduct ‘penny tests’ for all new customer employees prior to go-live.Provide training to customers on how to use the Payments component of the Papaya platform.Be the first port of call for payment related queries and concernsInvestigating and responding to payment queries from internal and external partiesMonitoring of payments execution and resolving any issuesWorking with 3rd party payment providers to resolve queriesEnsuring payments/reports are loaded on to the system correctly and timelyProvide and maintain exceptionally high levels of customer serviceWork collaboratively with the rest of the payments and customer service teams as we continue to scale