The Payments Support Specialist works with our clients to ensure we are delivering the best Payments experience possible. This role will provide external and internal client support related to the end-to-end Payments’ product, as well as internal payments operations. Additional duties include updating Payments Opportunities per SOP guidelines, ensuring that weekly data provided to the PGSM team for pipeline management, development, and goal alignment across the Payments teams is accurate. Act as a payments Subject Matter Expert (SME) for internal and external support and assist with contractor training as necessary. The Payments Support specialist will assist in weekly contractor outreach to ensure that trainings are scheduled in a timely manner, and onboarding processes flow in a timely manner. The Payments Platform and Customer Support will have full accountability for all payments support and provide regular risk and compliance oversight to Leadership.