Principal Customer Architect

About the Role: Netomi is seeking a Principal Customer Architect — the senior-most technical individual contributor in our Customer Engineering organization. You will own the technical arc of the accounts where the stakes are highest — first-of-kind deployments, peak-event scale, regulated industries — and set the architecture, governance, and quality standards the entire Customer Architect function operates by. Getting an AI agent live is no longer the hard part. The hard part is what comes after the pilot: expanding from one use case to twenty, holding quality as policies and systems change underneath you, proving containment and CSAT to a CIO, and earning the right to the next set of journeys. Solving that repeatably, across every account, is the job. The Principal Customer Architect is where the hardest versions of that problem land — and where the patterns that solve them for everyone else get written. You are deeply credible in a design review — able to read an execution tra