Principal Customer Experience Program Manager

Customer Acceleration & Satisfaction: Drive customer acceleration by identifying blockers, reassessing project scopes, validating conditions of success, and capturing feedback to inform future deployments. Technical Leadership & Architecture: Act as a technical architect, driving complex end-to-end solutions, resolving issues, and collaborating across engineering, support, and sales to drive product adoption and customer success. Product & Service Enhancement: Support engineering with client context, prioritize development based on feasibility and impact, and ensure alignment between customer goals and internal roadmaps. Strategic Enablement & Evangelism: Develop and deliver training content, and internal learning sessions; contribute to presentations. And advise less experienced colleagues on synthesizing feedback for scalable impact. Cross-Functional Collaboration: Support engineering and sales teams with client context, prioritize development based on feasibility and impact, and ensure alignment between customer goals and internal roadmaps. Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 8+ years experience in engineering, product/technical program management, data analysis, or product development or equivalent experience. Customer engagement with proven track records in relationship management and edge+cloud architecture work Experience in industrial sectors like manufacturing, energy or equivalent experience Experience with protocols, data modeling, Kubernetes, device management and adjacent technologies