Principal Product Manager

Own the business-insights strategy and operating model for Word, connecting product telemetry, customer feedback, market signals, and competitive intelligence into clear insights on a regular basis. Turn complex data and market context into a concise, persuasive narrative for executives and cross-functional stakeholders. Pay attention to industry shifts, interpret their implications, and translate those implications into product choices. Lead B2B customer engagements and convert customer feedback into specific product, go-to-market, and investment insights. Build deep fluency in Word's feature-set, data, architecture, release, and the surrounding web of cross-team ownership that when a key business metric moves you can form and test concrete hypotheses about the cause. Partner with teams across the organization to develop and evolve key business metrics, dashboards, and AI-tooling. Use AI to accelerate high-trust insight generation and build repeatable systems, freeing the broader PM team to spend more time on judgment and less on synthesis. Partner closely with engineering, design, research, and other product teams to deliver features while balancing customer value, quality, scope, risk and readiness across endpoints. Partner with marketing, field, social, engineering, design, research, and the broader PM team to shape core value propositions, messaging, feature amplification, customer advocacy, release communications, and adoption strategies. Exercise cross-functional leadership and operate with equal comfort in detailed analysis, organizational execution, and executive communication. Contribute to an inclusive, collaborative team culture by sharing knowledge, supporting peers, and participating actively in the global Word product community. Bachelor's Degree AND 8+ years experience in product/service/program management or software development These requirements include but are not limited to the following specialized security screenings: Bachelor's Degree AND 12+ years experience in product/service/program management or software development OR equivalent experience. 4+ years experience taking a product, feature, or experience to market (e.g., design, addressing product market fit, and launch, internal tool/framework). 6+ years experience improving product metrics for a product, feature, or experience in a market (e.g., growing customer base, expanding customer usage, avoiding customer churn). 6+ years experience disrupting a market for a product, feature, or experience (e.g., competitive disruption, taking the place of an established competing product).