Principal Software Engineer - Windows Domain FDE

Swarm on a customer engagement as a forward-deployed engineer to dive deep in device management and improve the install-base health of strategic Windows commercial customers with hands-on technical engagement. Embed with strategic enterprise customers to rapidly understand complex device-management environments, architectures, policies, dependencies, and operational processes/constraints. Use customer data, telemetry, logs, and diagnostic tools to identify challenges in their device management. Establish a clear technical problem statement, baseline, success measures, and remediation plan for each engagement. Build and implement technical resolution and modernize device management to resolve install base health challenges: Design and implement solutions with customers. When needed, develop prototypes, scripts, diagnostic tools, configuration changes, and implementation approaches, then validate them in customer environments to demonstrate measurable improvements. Apply solid engineering fundamentals including security, privacy, maintainability and supportability. Validate solution in customer environments to demonstrate measurable improvements. Collaborate with Windows, Intune, and other product engineering teams to investigate complex cross-product issues and drive product fixes, supportability changes, and telemetry enhancements supported by actionable customer evidence including detailed reproduction information, logs, etc. and business impact. FDE will maintain accountability for the customer outcome. Scale successful approaches for broad impact. Identify patterns and convert customer solutions and lessons learned into reusable playbooks, patterns, tools, and technical guidance that can benefit a broader set of enterprise customers. Transfer expertise to other FDEs, partners, field, support teams, and product groups so each engagement increases the capability of the broader ecosystem. Demonstrate improvement in customers install base health through customer evidence, telemetry, validation results, or agreed success measures. Help restore customer confidence in Windows and strengthen the role of Windows in customers' future endpoint, security, management, and AI-platform strategies. Bachelor's Degree in Computer Science or related technical field AND 6+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python. Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or a related field AND 6+ years of experience in engineering, product or technical program management, product development, technical consulting, or solution delivery. OR equivalent experience. Experience working directly with enterprise customers to understand complex technical environments, diagnose problems, and implement or validate solutions. Experience troubleshooting complex device-management issues using data, logs, telemetry, diagnostic tools, and structured problem-solving methods. Experience with enterprise identity, networking, security, and management dependencies that affect Windows device enrollment, configuration, compliance, and operations. Experience building or modifying scripts, automation, diagnostic tools, prototypes, reference implementations, or production-quality technical solutions. Ability to synthesize information from multiple sources, identify systemic patterns and root causes, and translate findings into practical customer solutions and actionable product feedback. Experience collaborating across customer, field, support, and product engineering teams to drive technical issues from discovery through resolution. Ability to communicate complex technical findings, risks, and recommendations clearly to technical and executive audiences. Experience in a Forward Deployed Engineering, customer-facing software engineering, field engineering, technical consulting, escalation engineering, support engineering, or solutions architecture role. Experience designing or operating device-management solutions for large, complex, or highly regulated enterprise environments. Experience developing prototypes, scripts, diagnostic tools, reference implementations, or reusable technical guidance. Demonstrated ability to turn solutions developed for an individual customer into repeatable approaches that benefit a broader customer population. Experience representing customer needs in product planning and influencing engineering priorities through technical evidence and business impact.