Principal Software Engineer

Define technical strategy for feedback actionability across the Feedback Hub ecosystem. Build developer workflows that connect customer feedback, diagnostics, and engineering systems. Improve feedback quality through diagnostics collection, signal enrichment, and issue correlation. Group and prioritize related customer issues to accelerate investigation and resolution. Increase visibility into customer pain points, resolution progress, and customer outcomes. Provide technical leadership and mentorship across the feedback and diagnostics platform. Bachelor's Degree in Computer Science or related technical field AND 6+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python. OR equivalent experience. Proven experience designing and delivering large-scale platforms, services, or engineering systems. Solid technical leadership and cross-organizational collaboration skills. Experience working with diagnostics, telemetry, developer productivity, workflow automation, or data-driven systems. Ability to drive ambiguous problems from concept through execution and measurable customer impact.