Principal Technical Program Manager

Lead complex, multi-team initiatives involving technical dependencies, operational requirements, and cross-organizational coordination. Establish shared definitions of readiness, health, quality, risk, and completion across participating teams. Create mechanisms that connect long-term strategy to weekly execution and measurable customer or business outcomes. Identify systemic issues that affect multiple teams and drive durable platform-level or process-level solutions. Provide leadership with clear recommendations, tradeoffs, escalation paths, and decision-ready information. Drive cross-team product maturity initiatives by establishing shared criteria, tracking dependencies and risks, and driving successful execution. Partner with engineering and operations teams to maintain visibility into live-site health, significant incidents, recurring failure patterns, and unresolved operational risks. Identify high-friction, repetitive, or manual activities across planning, readiness, partner engagement, status reporting, risk management, and operational reviews and build automated solutions with AI Embody our culture and values ​Bachelor's Degree AND 6+ years of experience in engineering, product/technical program management, data analysis, product development, or an equivalent discipline OR equivalent experience. 3+ years of experience managing cross-functional and/or cross-team projects. . 10+ years of experience leading complex cross-functional programs spanning multiple engineering teams, product areas, and organizational boundaries. Experience leading large-scale readiness, quality, release, service health, and operational excellence programs, including establishing operating rhythms for feature health, live-site health, incident learning, and executive reviews. Experience designing partner-intake, prioritization, and portfolio-management processes. Experience defining and leveraging metrics to improve program health, product quality, reliability, operational efficiency, and organizational effectiveness through process simplification, automation, and data-driven decision-making. Experience translating ambiguous technical and business problems into structured plans, requirements, milestones, and success measures. Experience partnering with senior leaders on strategy, planning, prioritization, and organizational decision-making, with a demonstrated ability to influence outcomes and drive execution without direct authority.Strong written and verbal communication skills, including the ability to present program status, technical risks, strategic recommendations, executive narratives, decision documents, and program reviews to senior leaders.