The Product Operations Specialist, Risk is responsible for the day-to-day risk and fraud operations for HELOCs, owning case resolution from intake through disposition. This role reviews and resolves risk alerts and fraud cases, monitors transactions, investigates flagged accounts and account takeover, performs identity verification on failed authentication events, conducts homeowner cashout review, and serves as the escalation point for risk events. The role is cross-trained on and supports the broader post-approval HELOC operations casework (closing, recording, booking, customer disputes, and vendor coordination) so the team can provide mutual coverage. A key attribute for this role is the ability to identify areas of efficiency improvement and automation across the risk and operations workflows, and to help define and implement those improvements over time. This is a new role supporting a growing product, and the specialist will be a key contributor to process definition and continuo