As a PT Account Support Representative at ACV Auctions in Buffalo, NY, USA, you are embarking on a dynamic career journey that combines customer satisfaction, technical expertise, and continuous learning. This role entails providing top-notch support to our accounts, ensuring seamless operations, and fostering long-term relationships with our clients. By joining our team, you contribute to the success of ACV Auctions, a pioneer in the digital auction industry, and play a vital role in shaping the future of automotive remarketing. The impact of your work is felt across the organization, influencing customer retention, revenue growth, and overall business expansion. With opportunities for growth and advancement, you can develop your skills, take on new challenges, and propel your career forward in a rapidly evolving industry.

As a PT Account Support Representative, your day-to-day activities involve managing multiple priorities, leveraging your prioritization skills to ensure timely resolution of customer inquiries, and utilizing your mouse work and typing skills to efficiently navigate our systems. Key responsibilities include:

• Responding to customer inquiries via phone, email, and chat, providing timely and effective solutions to their concerns


• Utilizing your technical skills to troubleshoot issues, resolve problems, and escalate complex matters to senior team members when necessary


• Collaborating with internal stakeholders, such as sales and operations teams, to ensure alignment and resolve customer issues


• Developing and maintaining a deep understanding of our products and services, making recommendations to customers, and identifying opportunities to upsell or cross-sell


• Providing mentorship and support to new team members, sharing your knowledge and expertise to enhance team performance


• Analyzing customer feedback, identifying trends, and suggesting process improvements to enhance customer experience


• Working closely with the team to achieve shared goals, participating in team meetings, and contributing to a positive and inclusive work environment. By working in a fast-paced, dynamic setting, you develop strong relationships with your colleagues and customers, fostering a culture of excellence and mutual support.

At ACV Auctions,