About Reputation Reputation, founded in Silicon Valley in 2013, is the industry's sole platform that uses an AI-powered product stack to help companies measure, manage, and scale their real-time reputation performance everywhere, effectively functioning as a business's eyes and ears across all customer feedback channels to uncover predictive insights. This market leadership is reinforced by significant funding from top-tier firms like Bessemer Venture Partner, Kleiner Perkins, and Marlin Equity Partners, driving substantial annual recurring revenue from Global Fortune 1000 companies, major automotive OEMs, healthcare systems, and top property management firms, with trust from over 250 partners including Google and Meta. Recognized recently as America’s Greatest Midsized Workplaces by Newsweek which rewards excellence and career development, and attracts player-coaches, team-oriented collaborators, and individuals who value perseverance and hustle. Your Role at Reputation Reputation is seeking a QA Automation Engineer II to help expand our automated testing capabilities while supporting the adoption of AI-assisted quality engineering practices. In this role, you'll partner with Engineering, Product, and QA team members to build and maintain automated tests that improve product quality and release confidence. You'll contribute to AI-assisted testing initiatives, develop automated customer journey tests, and help improve automation frameworks used across our SaaS platform. This is an excellent opportunity for an automation engineer who enjoys building scalable test solutions while learning and applying emerging AI technologies. How You’ll Shape the Experience Develop and maintain automated tests for web applications, APIs, integrations, and other platform components. Contribute to AI-assisted testing initiatives that improve test creation, execution, and maintenance. Build automated customer journey tests that validate critical user workflows. Enhance existing automation frameworks to improve reliability, maintainability, and test coverage. Participate in regression, functional, integration, and end-to-end testing efforts. Integrate automated tests into CI/CD pipelines. Assist with testing AI-powered product capabilities, including validating application behavior and outputs. Analyze automation results, troubleshoot failures, and collaborate with engineers to resolve defects. Identify improvements to automation practices and testing efficiency. Stay current on emerging automation and AI testing technologies and apply relevant best practices to your work. The Skills That Set You Apart 4-7 years of experience in software quality assurance, automation testing, or quality engineering. Experience developing and maintaining automated test suites and automation frameworks. Strong software development background with proficiency in one or more of: Python Java JavaScript/TypeScript Go Proven experience with automation technologies such as: Playwright Selenium Cypress PyTest Robot Framework (preferred) Working knowledge of: Software architecture Distributed systems Microservices Cloud-native applications Agile development methodologies CI/CD practices Experience testing APIs, integrations, and large-scale SaaS platforms. Familiarity with cloud environments including AWS, GCP, or Azure. Exposure to Generative AI tools (such as ChatGPT, GitHub Copilot, Claude, or similar) and an interest in applying AI to software testing. Preferred Qualifications Exposure to Large Language Models (LLMs) and AI-assisted development tools. Basic understanding of prompt engineering and an interest in AI-enabled testing. Familiarity with: OpenAI Anthropic LangChain LangGraph CrewAI AutoGen MCP (Model Context Protocol) Experience working with agentic AI frameworks or AI-assisted development tools. Knowledge of AI model evaluation and testing methodologies. Experience with RAG architectures and vector databases. Understanding of MLOps and AI platform operations. Experience developing synthetic user simulation or digital customer journey testing systems. What Success Looks Like The ideal candidate is a collaborative automation engineer who develops reliable automated tests, contributes to AI-assisted quality initiatives, and partners with engineering teams to improve software quality and release confidence. Within the first year: Expand automated test coverage for critical customer workflows. Improve the reliability and maintainability of automated test suites. Contribute to AI-assisted testing initiatives that improve testing efficiency. Reduce manual regression effort through automation. Identify defects earlier in the development lifecycle to improve product quality. Our Benefits & Perks We believe our people deserve to feel supported, valued, and rewarded both in and out of work. That’s why we offer a generous and thoughtfully designed benefits package, including: Paid Time Off: Flexible PTO for salary paid employees Hourly employees accrue PTO based on tenure & receive 5 sick days annually. Sick days are available day 1. PTO accrues on a per paycheck basis. 10 company paid holidays plus 4 “Extended Company Holidays,” which are additional paid days off for the company. Health and Welfare Benefits Multiple medical and dental plan options, plus 100% company paid vision coverage 401k available through Fidelity Paid Parental Leave for all eligible employees as of day 1 of employment Employer paid short and long term disability and life insurance Critical Illness, Accident & Hospital Indemnity insurance Employee Assistance Program (EAP) Access to a wide variety of perks and wellbeing apps: - PerkSpot: Employee discount program - Wellhub (Gym Pass): Access to virtual wellbeing apps, coaching, and gym memberships - Carrot Fertility: Support for fertility, family planning, maternity, parenting, and hormonal health - Omada: Virtual prevention and physical therapy program - Ladder: Supplemental life insurance - SoFi: Financial wellbeing platform with 1:1 advice - Fetch: Pet insurance discount program - Spring Health for Guardian: Virtual mental health support - XP Health for Guardian: Virtual eyewear platform - Rate.com: Mortgage services discount program We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. To learn more about how we handle the personal data of applicants, visit our Candidate Privacy Notice. Applicants only - No 3rd party agency candidates. Reputation, founded in Silicon Valley in 2013, is the industry's sole platform that uses an AI-powered product stack to help companies measure, manage, and scale their real-time reputation performance everywhere, effectively functioning as a business's eyes and ears across all customer feedback channels to uncover predictive insights. This market leadership is reinforced by significant funding from top-tier firms like Bessemer Venture Partner, Kleiner Perkins, and Marlin Equity Partners, driving substantial annual recurring revenue from Global Fortune 1000 companies, major automotive OEMs, healthcare systems, and top property management firms, with trust from over 250 partners including Google and Meta. Join our growing team! Five Core Values serve as guides for how we work together and how we serve our customers. We know great work can happen anywhere. You’ll have the flexibility of a hybrid schedule, joining us in person typically 2 or 3 days a week (subject to change) and working from home the rest of the week. Reputation has offices in Scottsdale, AZ, Lehi, UT, San Ramon and San Jose, CA, Hyderabad, India, and Liverpool, UK. The job posting will list the office(s) where a given position is based. Reputation was recognized recently as America’s Greatest Midsized Workplaces by Newsweek which rewards excellence and career development, and attracts player-coaches, team-oriented collaborators, and individuals who value perseverance and hustle. Click here to follow Reputation on LinkedIn. Stay up to date on our leadership announcements, product updates, tech talks, industry trends, careers, events, and more! Check out Reputation’s YouTube Channel to learn more, starting with our Always Know. Always Act video.