As a Relationship Manager, Small Business 2 at Intercom in Sydney, Australia, you are driving business growth by fostering strong relationships with key decision-makers at small to medium-sized businesses. This role entails developing and executing strategic plans to expand our customer base, increase revenue, and enhance customer satisfaction. By succeeding in this position, you are contributing to the company's mission to help businesses grow through personalized, customer-obsessed solutions. The impact of this role is significant, as you will be working with a diverse range of businesses, understanding their unique needs, and providing tailored solutions to help them achieve their goals. With a focus on exceeding quotas and driving revenue growth, this role offers tremendous opportunities for professional growth and advancement, allowing you to develop your skills and expertise in a dynamic and supportive environment.

As a Relationship Manager, your key responsibilities include:

• Developing and maintaining strong relationships with existing customers to drive retention and upsell opportunities


• Identifying and pursuing new business opportunities through strategic outreach and networking


• Collaborating with cross-functional teams, including sales, marketing, and customer success, to develop and execute account plans


• Conducting regular business reviews with customers to understand their evolving needs and provide tailored solutions


• Analyzing customer data and market trends to identify opportunities for growth and improvement


• Providing exceptional customer service and support to ensure high levels of customer satisfaction


• Staying up-to-date with industry trends and developments in software as a service and procurement. You will be working closely with the sales and customer success teams, reporting to a senior sales leader, and collaborating with other stakeholders to drive business outcomes. Your day-to-day activities will be fast-paced and dynamic, requiring strong technical skills, including proficiency in software as a service and procurement, as well as excellent soft skills, such as communication, negotiation, and problem-solving.

By joining Intercom as a Relationship Manager, Small Business 2, you are becoming part of a company that values innovation, customer obsession, and teamwork. You will