Sales Operations Program Manager

1. Lead Sales Operations Planning and In-Year Management Lead end-to-end planning and execution of segmentation, territory and related FY planning milestones. Ensure planning deliverables are completed on time, aligned to MCAPS guidance, and executed with governance across all key milestones. Manage planning timelines, resource alignment, FastStart execution, and communication rhythms related to the process Partner with Corporate Transformation, Finance, Sales Excellence, HR, Segment leaders, and local leadership to identify risks, address execution gaps, and ensure alignment to business priorities Manage resource allocation, and Employee Data Management in partnership with HR, Finance, Segments, and Area leaders, including governance of in-year changes. Support tool simplification by adopting standard toolsets, reducing redundant manual work, and retiring local reports or tools where appropriate. Establish and maintain disciplined planning rhythms, leadership RoBs, operating cadences, and cross-functional governance forums. Key Outcomes / Measures of Success On-time and on-strategy delivery of segmentation, territory planning, employee data, and related FY planning deliverables. Completion of Asia FastStart accountabilities and improved readiness for Q1 execution. Improved coverage accuracy, and alignment of resources to growth priorities. Increased adoption and usage of standardized MCAPS Help, GSOC services, and AI-powered tools. Measurable reduction in manual work through AI and automation, with demonstrated efficiency gains in planning and operational processes. Timely insights that improve decision quality, and drive accountability for execution. Positive stakeholder and employee signals reflecting stronger role clarity, operational effectiveness, and business partnership. Good understanding of sales operations, business planning, segmentation, territory management, quota management, Blueprint, employee data, and revenue excellence processes. Ability to translate business strategy into clear execution plans, governance rhythms, and operational outcomes. Good analytical capability with experience using standard reporting, MSXi, BI tools, and data-driven insights to support leadership decisions. Proven stakeholder management skills across leaders, Finance, HR, Sales Excellence, Segment teams, Core E&O, Transformation, and global operations teams. Ability to drive simplification, standardization, automation, and adoption of scalable operating models. Good communication skills, including the ability to simplify complex operational topics and influence cross-functional partners. Growth mindset, inclusive leadership behaviors, learning agility, and comfort operating in a fast-changing, matrixed environment. Experience in Sales Operations, Business Operations, Sales Excellence, Finance, Strategy & Operations, or similar roles supporting regional or area sales organizations. Experience managing planning motions such as segmentation, territory, quota, resource planning, Blueprint, employee data, and FastStart. Experience working with business leaders and cross-functional stakeholders to drive governance, planning, reporting, and performance management. Familiarity with AI-enabled transformation, automation, standardized reporting, and operational service models such as GSOC or MCAPS Help.