Senior Account Executive, SMB Outbound

Influence the quality, efficiency, and effectiveness of sales processes and programs. Collaborate with internal teams to implement best practices and drive improvements. Work outside of defined processes to determine appropriate actions and solutions. Analyze customer needs and present tailored solutions to drive sales growth. Maintain accurate forecasting and reporting on pipeline status and revenue forecasts. Lead complex acquisition opportunities from qualification through negotiation and close. Prioritise leads using expected transaction margin, conversion potential and merchant readiness. Develop tailored onboarding and commercial propositions for higher-value merchants. Maintain reliable forecasts, mentor less experienced Account Executives, and ensure a complete handover of newly acquired merchants to the Account Representative team. 3+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience. A track record of owning multi-step, higher-value deals, navigating ambiguity and closing with clear commercial logic. Sound commercial judgment: you assess value and probability, choose where to invest your time, and change approach as the evidence shifts. Build credible forecasts, manage next actions with discipline, and surface risks early rather than late. A natural mentor who raises team capability through practical coaching and improves processes using evidence, not instinct. Experience in partner-sourced, channel-led or complex new-business sales is a plus. 5+ years of relevant experience and a Bachelor's degree, or an equivalent combination of education and experience.