Senior Business Program Manager, Consumption Governance

Design and evolve the end-to-end consumption governance and control framework, including the financial and operational controls required to protect the integrity of consumption from business intent through usage, pricing, invoicing, and correction. Establish an integrated view of financial flow, control health, and lifecycle risk, connecting customer, financial, process, incident, and operational signals to identify where consumption or revenue could be incorrect, incomplete, delayed, or otherwise at risk. Identify systemic risks, process gaps, control weaknesses, and recurring patterns, and mobilize the appropriate business and technical owners to address them. Establish clear ownership, decision rights, risk prioritization, action tracking, and escalation across organizational boundaries while maintaining accountability with the appropriate domain owners. Partner with finance, engineering, commerce, business planning, and operational owners to identify gaps in preventative and detective financial controls, establish clear control ownership, and verify that controls and corrective actions are operating effectively. Translate learning from incidents, root cause analyses, launches, and operational performance into stronger standards, controls, processes, tools, guidance, and governance mechanisms. Identify opportunities to simplify and automate governance, monitoring, controls, and risk detection as the consumption management system matures. Bachelor's Degree in Business, Operations, Finance, Engineering, or related field AND 4+ years experience in program management, process management, governance, risk management, operations, business transformation, or related work OR equivalent experience. Master's Degree in Business, Operations, Finance, Engineering or related field AND 6+ years experience in program management, process management, governance, risk management, operations, business transformation or related work. Experience with financial controls, monetization, revenue operations, commerce, billing, or other complex financial or transactional systems. Experience applying systems thinking, continuous improvement, risk management, quality, or control disciplines in complex operational environments. Experience partnering across engineering, product, finance, business planning, commerce, or operations organizations. Experience using data, automation, or AI to improve process visibility, risk detection, controls, or operational decision making. Experience establishing new governance, operating, or program-management capabilities in complex and evolving environments. Experience leading complex programs or processes that span multiple teams, functions, or organizational boundaries. Experience defining or operating business processes, governance mechanisms, controls, metrics, or program management systems. Experience using business, operational, or performance data to identify risks, evaluate outcomes, or inform priorities and decisions.