Senior Cloud Solution Architect

Plan and deliver proactive technical advisory engagements and production-incident response, remotely and on-site as customer needs require. Collaborate within a virtual account team to strengthen customer relationships and develop near- and long-term plans for cloud-native modernization, Azure platform adoption, and operational maturity. Identify and prioritize opportunities across the Azure ecosystem to improve workload reliability, performance, scalability, availability, security posture, observability, and cost efficiency. Lead and contribute to proactive technical engagements, use telemetry and diagnostic data to identify performance and reliability risks, perform root-cause analysis, and recommend actionable remediation aligned with customer requirements. Partner with support, account, and product engineering teams to coordinate technical engagements, remove escalation barriers, and deliver a consistent customer experience during complex production incidents. Turn engagement and incident learnings into reusable guidance, automation, and blameless post-incident improvements that increase delivery quality across customers. Engage in and orchestrate meetings with customers and account teams to articulate service offerings. Share and gain knowledge through communities. Participate in an on-call rotation for high-severity incidents affecting Support for Mission Critical customers, helping coordinate rapid diagnosis, mitigation, recovery, and service continuity. Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience. 4+ years experience working in a customer-facing role (e.g., internal and/or external). 4+ years experience working on technical projects. Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications). Experience troubleshooting, configuring, and supporting solutions built on complex, distributed architectures. Ability to take on internal initiatives to create services opportunities while working in a fast-paced environment, balancing multiple demands, addressing shifting priorities, and maintaining a focus on key priorities.