Senior Customer Success Account Manager

Customer Relationship Management: You will support foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships with other account team leaders and with guidance from more experienced colleagues. You will align with the account team to link Customer Success Plans (CSPs) with account plan priorities and develop bookable programs of work. Customer Success leadership - Delivery and program Management: You will support the delivery of program planning and customer-facing program reviews, prioritization of engagements, and engagement with key technical stakeholders to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success. Understanding of retention and churn in their customer portfolio to begin identifying potential opportunities where retention may become an issue. Multiple years of account management, customer success, enterprise sales, project / program management or customer-facing consulting experience. Ability to discuss and realize business value with technology, be it with technical decision makers or C-suite. Proficiency in English and German is required (C1 or higher) as the client portfolio is predominantly German-speaking. Experience with and understanding of Cloud & AI technology. Bachelor's Degree OR Master Degree in Business, Sociology, Psychology, Computer Science or related field AND several years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience Several years relevant work experience within customer industry (Manufacturing) Comfortable operating at pace and anticipating customer needs, particularly within manufacturing environments where procurement urgency and solution availability directly impact customer success. Experience in requirements engineering, translating customer business objectives into clearly defined deliverables