Senior Customer Success Manager

Establish relationships with customer stakeholders and executive sponsors to become a strategic and trusted advisor throughout the customer lifecycleAct as the primary contact and sherpa to help your customers navigate OneTrust Collaborate cross-departmentally to provide product expertiseAccelerate customer solutions through knowledge of their business and best practice guidanceDeliver proactive communication and manage mission-critical escalationsAlign customer’s roadmap with our product roadmapAdvocate for your customer by sharing their key business requirements internally with our Product and Engineering teams and managing their product feature requests.Understand each customer's industry and Trust management strategy to help customer utilize the OneTrust platform to derive maximum business valueDeliver business reviews to communicate strategically with your customers and their executive teams to ensure we are delivering on their business objectivesUtilize Adoption metrics to share best practice, nurture value added activities, proactively identify risk and identify growth opportunities.Manage an account portfolio to a Net ARR outcome: balance retention and growth in a way that aligns with OneTrust’s revenue strategyUtilize adoption stats to gauge customer engagement, identifying opportunities for further training and adoption, or possible expansion opportunities.Deliver and communicate ROI for your customers, throughout their lifecycle, ensuring your customers derive maximum value from their investment OneTrust and fully leverage their subscription.