Senior Digital Cloud Solution Architect

Builds customer timelines to identify and gain buy in on metrics. Builds their own readiness plan and proactively identifies learning gaps. Architecture Design and Deployment Leads customer/partner projects that implement technical architecture(s).Provides thought leadership for technical architecture design, development, and deployment and supports the customer/partner throughout pre-sales and/or implementation. Drives pilots, proof of concept (POC), and value (e.g., optimizing solutions and costs) for multiple technical solutions across technology areas to prove the proposed architecture design. Moves the customer forward from pilots to productive deployments by rooting pilots in business impact. Appropriately leverages growth levers (e.g., Azure Credit Offer [ACO]) to ensure successful adoption of POCs. Adapts methodology and applies governance to identify, communicate, and/or minimize business and/or technical risks, defines customer/partner conditions of success, adheres to quality assurance, and calculates risks whilst designing and/or delivering solutions. Receives and synthesizes data about customer/partner business and technical requirements, addresses them with technical architecture(s), and demonstrates and proves the capability and value of those solutions through design collaboration sessions with the customer/partner. Identifies, escalates, and works to resolve technical blockers (e.g., changing configurations, sample coding) to accelerate architecture implementations, and routes non-technical issues for removal by appropriate party. Driving Customer Success Builds customer timelines to identify and gain buy in on metrics in conjunction with partners to align with customer's digital transformation initiative and expand customer success coverage as a discipline. Establishes cadence for checking in and reporting on people, process and technology progress. Drives new workloads jointly with sales team by leading demand generation and actively identifying new engagements. Identifies gaps and drives new workloads through communication of financial value to the customer, collaborating with sales team and driving new workloads. Builds on their network and industry experience to connect customers with ideas, people, and resources to new support customer opportunities. Creates a vision with business solution scenarios and partners/services that helps the customer meet their business goals and achieve their long-term corporate vision. Enables partners to a certain extent on projects to be a part of the client-side team. Acts as the Voice of the Customer by driving new feedback, blockers, insights, resource (e.g., OneList, End Customer Investment Funds) items across territories so they can be added and prioritized. Represents the customer to product teams to shape products and services by providing insights across the territory. Scale Customer Engagements Proactively engages with and reaches out to customer technical decision makers and influencers proactively and independently. Utilizes information on customer business, industry, needs, landscape and key priorities to support customer's digital transformation, challenge them when necessary, and position the customer to deliver architectures. Keeps up to date with customer information, industry and market trends, and compliance regulations. Leads and ensures technical wins for core and adjacent technologies by leading technical discussions with customers and establishing rules of engagement (e.g., role boundaries, handoff strategies) for extended teams, leveraging knowledge of processes (e.g., Managed Service Provider, co-sell Partners), tools, and programs (e.g., FastTrack, End Customer Investment Funds).Searches for customer references to use in engagements. Understands team resources and supports efforts to maximize the impact of customer engagements through capacity planning, prioritization, capabilities assessment, and utilization of resources. Receives instructions to prioritize resources and works to maximize selling time to achieve scorecard objectives and subsidiary strategy as directed. Uses knowledge of customer context, cross-solution or portfolio expertise, and deep technical and market/industry knowledge to build credibility with customers individually or at scale. Scale Through Partners Engages in partner sell-with scenarios by acting as liaison between the partner and team and shares visibility on partner resources and processes. Raises escalations or alleviates blockers through collaboration with manager-level counterparts in cross-functional groups. Captures core knowledge across solution areas and delivers back to product and engineering teams to enhance team capabilities and develop compete strategies. Applies and customizes existing demonstration assets. Leverages partner/customer teams as needed to prove capabilities and integration into customer environment. Identifies opportunities to promote usage. Builds their own readiness plan and proactively identifies learning gaps. Grows domain knowledge and practices expertise by communicating with customers, partners, and other colleagues to expand knowledge of architecture. Provides thought leadership by acting as role model for the architect community and consistently sharing knowledge to increase the functional or technical skills and expertise of peers in ways that impact career goals and business outcomes. Monitors and responds to internal and external tech community posts, attends community calls, sessions, hackathon, etc., and acts as a mentor for their technology area. Contributes and participates in Customer Executive Briefing Center sessions. Bachelor's Degree in Information Technology, Business Administration, or related field AND 5+ years of technology-related sales or account management experience OR 6+ years of technology-related sales or account management experience. Master's Degree in Business Administration (e.g., MBA), Information Technology, or related field AND 5+ years of technology-related sales or account management experience OR Bachelor's Degree in Information Technology, or related field AND 6+ years of technology-related sales or account management experience OR 8+ years of technology-related sales or account management experience. 3+ years of solution sales or consulting services sales experience