As a Senior Financial Analyst, CS Operations at Vinted in Kaunas, Lithuania, you are driving the financial strategy and analysis that powers our customer support operations, making the second-hand first choice worldwide. This role entails developing and maintaining financial models, analyzing data to inform business decisions, and collaborating with cross-functional teams to optimize customer support operations. By joining our team, you are contributing to the success of a rapidly growing e-commerce company that is revolutionizing the way people buy and sell second-hand goods. The impact and scope of this position are significant, as your analysis and recommendations will directly influence the efficiency and effectiveness of our customer support operations, ultimately driving business growth and customer satisfaction. With Vinted's commitment to innovation and customer-centricity, you will have ample opportunities for growth and advancement, taking on new challenges and developing your skills in a dynamic and supportive environment.

Your day-to-day activities as a Senior Financial Analyst, CS Operations will include analyzing financial and operational data to identify trends and areas for improvement, developing and maintaining financial models and forecasts, and collaborating with stakeholders to inform business decisions. Key responsibilities include:

• Developing and maintaining complex financial models to analyze customer support operations and inform business decisions


• Analyzing large datasets to identify trends, opportunities, and risks, and presenting findings to stakeholders


• Collaborating with cross-functional teams, including customer support, operations, and product, to drive business outcomes


• Developing and tracking key performance indicators (KPIs) to measure the effectiveness of customer support operations


• Providing data-driven insights and recommendations to senior leadership to inform strategic decisions


• Staying up-to-date with industry trends and developments in financial planning and analysis, and applying this knowledge to drive innovation and improvement


• Managing and developing junior team members to build a high-performing finance team. You will be working closely with our customer support, operations, and product teams, using your technical skills in Python, e-commerce, and data analysis to drive business outcomes. Your analytical skills,