As a Senior Manager, Billing and Payment Operations at Rocket Lawyer, you are driving the development and execution of our billing and payment strategies, leveraging your expertise in analytics, frontend web development, and software as a service to optimize our systems. This role matters as it directly impacts our ability to provide seamless and secure payment experiences for our customers, ultimately contributing to the company's success and growth. By joining our team in Arizona or Colorado, you are becoming part of a dynamic and innovative industry leader, with the opportunity to make a significant impact on our operations and contribute to the evolution of the legal technology sector. With a strong focus on growth and advancement, this position offers the potential for professional development and career progression, allowing you to expand your skills and expertise in a rapidly changing environment.

You are responsible for leading the billing and payment operations team, overseeing the design, development, and maintenance of our billing systems, and ensuring compliance with industry standards and regulations. Key responsibilities include:

• Developing and implementing billing and payment processes that enhance the customer experience and drive business growth


• Collaborating with cross-functional teams, including engineering, product, and customer support, to ensure alignment and effective issue resolution


• Analyzing payment trends and metrics to inform data-driven decisions and optimize billing and payment operations


• Managing and maintaining relationships with payment gateways, such as Stripe, to ensure seamless payment processing


• Identifying and mitigating risks associated with billing and payments, ensuring the security and integrity of customer data


• Staying up-to-date with industry trends and emerging technologies, applying this knowledge to continuously improve our billing and payment operations


• Providing technical guidance and support to the team, ensuring that all billing and payment systems are properly maintained and updated. You are working closely with the leadership team, providing strategic guidance and recommendations on billing and payment operations, and contributing to the development of the company's overall strategy.

By joining Rocket Lawyer, you are becoming part of a company that values innovation, collaboration, and customer satisfaction.