Senior Manager, Critical Operations & Reliability Engineering

Strategic Leadership: Build and scale a world-class SRE function, defining the operating model for how SREs partner with product and infrastructure teams. Reliability Governance: Establish and socialize company-wide standards (SLIs/SLOs, Error Budgets) and publish transparent reliability scorecards to drive engineering accountability. Cross-Functional Partnership: Collaborate with CDN, Playback, and Ads teams to eliminate systemic failures and translate technical reliability data into actionable business risk for executives. Experience: 12+ years in software/infrastructure, with 5+ years in senior SRE leadership. Technical Mastery: Deep fluency in cloud-native scale (AWS/GCP, Containers, Service Mesh) and modern observability (Metrics, Tracing, Logging). Experience with streaming media infrastructure would be a plus. Organizational Influence: Proven ability to drive technical adoption across complex, decentralized organizations through influence rather than mandate. Communication: Ability to navigate the "human-machine" boundary of automation and clearly articulate technical trade-offs to non-technical stakeholders. Experience in streaming media, ad-tech, or high-scale gaming backends. Hands-on design of LLM-based autonomous agents in production. Demonstrated experience improving SRE AI fluency.