Senior Manager, Customer Audit & Due Diligence Compliance

BioCatch is the leader in Behavioral Biometrics, a technology that leverages machine learning to analyze an online user’s physical and cognitive digital behavior to protect individuals online. BioCatch’s mission is to unlock the power of behavior and deliver actionable insights to create a digital world where identity, trust and ease seamlessly co-exist. Today, BioCatch counts over 25 of the top 100 global banks as customers who use BioCatch solutions to fight fraud, drive digital transformation, and accelerate business growth. BioCatch’s Client Innovation Board, an industry-led initiative including American Express, Barclays, Citi Ventures, and National Australia Bank, helps BioCatch to identify creative and cutting-edge ways to leverage the unique attributes of behavior for fraud prevention. With over a decade of analyzing data, more than 80 registered patents, and unparalleled experience, BioCatch continues to innovate to solve tomorrow’s problems. For more information, please visit www.biocatch.com.The Senior Manager (or Senior Lead), Customer Audit & Due Diligence Compliance is a strategic and operational leader responsible for overseeing high-impact customer audits and due diligence engagements, driving process maturity, and acting as a trusted partner to senior internal stakeholders and customers.This position is open to candidates globally, with a strong preference for candidates based in Europe.This role reports to the Director – Customer Audit & Due Diligence Compliance.ResponsibilitiesLead end‑to‑end execution of complex, high-risk, or executive-level customer audits, due diligence, and RFI/RFP requests, including direct customer engagementServe as an escalation point for nuanced customer inquiries and non-standard requestsSupport the Director in strategic planning, reporting, and cross-functional governance effortsPartner closely with Sales, Legal, Information Security leadership, and executive stakeholders to obtain authoritative inputsSet quality standards, review methodologies, and response strategies across the teamDraft, review, and finalize accurate, consistent, and customer‑ready responses to highly technical and nuanced inquiriesMaintain and continuously improve designated sections of the internal response repository and supporting documentationReview work product from mid‑ and junior‑level team members and provide guidance and quality oversightEscalate novel, sensitive, or high‑risk issues to the Director as appropriateMentor and develop Managers, Senior Analysts, and AnalystsDrive operational excellence by defining scalable processes, metrics, and toolingIdentify efficiency opportunities and lead initiatives to streamline audit and due diligence workflows