As a Senior Manager, Customer Engineering, India at Cloudflare, you are driving the growth and success of our customers in the APAC region, leveraging your expertise in cloud infrastructure, sales engineering, and performance management. This role matters because it enables our customers to securely and efficiently leverage the power of the cloud, while also contributing to Cloudflare's mission to help build a better internet. You are leading a team of customer-facing engineers, developing and executing strategies to ensure customer success, and collaborating with cross-functional teams to drive business growth. With the scope of this position, you have the opportunity to make a significant impact on the company's success in the region, and with Cloudflare's rapid growth, you are poised for advancement and professional development.

You are responsible for leading and managing a team of customer engineers, developing and executing technical sales strategies, and driving revenue growth through customer success. Key responsibilities include:

• Developing and executing technical strategies to drive customer success and revenue growth


• Leading and managing a team of customer engineers, providing coaching and mentorship to ensure their success


• Collaborating with sales teams to identify and pursue new business opportunities


• Working with customers to understand their technical requirements and developing solutions to meet their needs


• Developing and maintaining relationships with key customer stakeholders, including technical and business leaders


• Staying up-to-date with industry trends and emerging technologies, and applying that knowledge to drive innovation and growth


• Collaborating with internal stakeholders, including product and engineering teams, to drive product development and roadmap alignment. You are working closely with the sales team to develop and execute account plans, and with the customer success team to ensure seamless onboarding and ongoing support. Your technical expertise in cloud infrastructure, enterprise architecture, and performance management is essential in this role, as well as your ability to communicate complex technical concepts to non-technical stakeholders.

You are joining a company that is revolutionizing the way businesses approach security, performance, and reliability, and is committed to helping build a better