As a Senior Manager, Customer Success at Expel, you are driving the growth and success of our customers in the computer and network security industry. This role entails leading a team of customer success professionals to deliver exceptional support and guidance to our clients, ensuring they achieve their security goals and maximize the value of our services. You are contributing to the company's success by fostering strong relationships, identifying new opportunities, and driving revenue growth through upsells and cross-sells. With a scope that spans the entire customer lifecycle, you are making a significant impact on customer retention, satisfaction, and ultimately, the company's bottom line. As a key member of the leadership team, you have ample opportunities for growth and advancement, with clear paths for professional development and career progression.

You are responsible for leading, managing, and mentoring a high-performing team of customer success managers, with key responsibilities including:

• Developing and executing strategic customer success plans to drive customer engagement and revenue growth


• Building and maintaining strong relationships with key customer stakeholders, including C-level executives and security leaders


• Collaborating with cross-functional teams, such as sales, marketing, and product, to drive customer-centric initiatives and ensure alignment


• Analyzing customer data and metrics to identify trends, opportunities, and areas for improvement


• Conducting regular business reviews and QBRs to ensure customer satisfaction and identify new sales opportunities


• Developing and managing budgets, forecasts, and other key performance metrics to drive business outcomes


• Staying up-to-date with industry trends, competitor activity, and emerging threats to ensure Expel's customer success strategy remains cutting-edge. You are working closely with the executive team to drive business outcomes, and your day-to-day activities involve a mix of strategic planning, team management, and customer engagement.

By joining Expel as a Senior Manager, Customer Success, you are becoming part of a dynamic, growth-oriented company that values customer-centricity, innovation, and collaboration. You are aligning with a company culture that prioritizes