As a Senior Manager, Workers' Compensation Claims at Justworks in New York, New York, you are driving the success of our claims management operations, ensuring that our customers receive top-notch support and guidance throughout the workers' compensation process. This critical role matters because it directly impacts the well-being and financial stability of our clients and their employees. By leading our claims management team, you are contributing to the overall success of Justworks and the industry at large, helping to shape the future of workers' compensation claims handling. With this role, you have the opportunity to make a lasting impact, drive growth, and advance your career in a dynamic and supportive environment. The scope of this position is significant, as you will be overseeing a team of claims professionals, developing and implementing process improvements, and collaborating with cross-functional teams to drive business results.

As a Senior Manager, Workers' Compensation Claims, your key responsibilities include:

• Managing and overseeing a team of claims professionals, providing guidance, mentorship, and support to ensure exceptional customer service and claims handling


• Developing, implementing, and maintaining claims management processes and procedures, ensuring compliance with regulatory requirements and industry best practices


• Analyzing claims data and trends, identifying areas for improvement, and implementing changes to optimize claims outcomes and customer satisfaction


• Collaborating with internal stakeholders, including sales, customer service, and operations teams, to drive business growth and improve customer experience


• Staying up-to-date on industry trends, regulatory changes, and emerging issues, applying this knowledge to inform claims management strategies and process improvements


• Building and maintaining relationships with external partners, including insurance carriers, medical providers, and other industry professionals, to ensure seamless claims handling and effective communication


• Continuously experimenting with new approaches and technologies to improve claims management operations, drive efficiency, and enhance customer experience. You will be working closely with our leadership team, reporting to the Director of Claims, and contributing to the development of company-wide strategies and initiatives. To succeed in this role,