Job Description
Lead outcome-focused discovery, advisory engagements, workshops, and expert sessions with customers. Clarify customer objectives, constraints, stakeholders, and desired outcomes before recommending a path forward. Translate business and regulatory needs into practical recommendations for privacy processes, workflows, data, integrations, and OneTrust capabilities. Explain solution options, dependencies, trade-offs, and implications for scale at the appropriate level of detail. Assess customer readiness, adoption barriers, process maturity, and solution direction; recommend pragmatic next steps. Create clear, decision-ready deliverables such as current-state assessments, future-state recommendations, reference architectures, process guidance, and reusable patterns. Build trusted relationships and communicate confidently with both technical and executive audiences. Partner closely with Customer Success, Product, Sales, Support, Professional Services, and other specialist teams to deliver consistent customer outcomes. Capture recurring customer needs and translate them into feedback, enablement content, playbooks, and product opportunities. Maintain clear advisory boundaries: provide strategic framing, product expertise, and guidance while enabling customers or delivery partners to execute implementation.