Senior Technical Program Manager

Customer Technical Engagement: Act as the primary engineering point of contact for top customers, partnering with customer engineering teams, MCAPS technical team, and Azure service owners. Lead technical discussions to clarify requirements, dependencies, and constraints, and build trusted relationships through strong execution and technical credibility. Program Planning & Execution: Own delivery of complex, cross-team technical programs, including scope definition, milestones, dependencies, and execution plans. Define success criteria, track progress, manage risks, and coordinate Azure engineering teams to deliver high-quality outcomes. Escalation & Issue Management: Support customer engagements during technical issues and escalations by coordinating Azure engineering response, tracking actions, and driving issues to resolution with clear and transparent communication. Platform Feedback & Improvement: Identify recurring customer issues, analyze patterns, and translate insights into actionable engineering feedback. Partner with Azure service teams to validate customer scenarios, improve platform reliability and supportability, and track outcomes against defined success metrics. Communication & Collaboration: Provide concise program updates on status, risks, and next steps. Collaborate effectively with product, engineering, support, and field teams to align priorities and execution. Bachelor's Degree AND 4+ years experience in engineering, product/technical program management, data analysis, or product development 2+ years of experience managing cross-functional and/or cross-team projects. Bachelor's Degree AND 8+ years experience engineering, product/technical program management, data analysis, or product development OR equivalent experience. 6+ years of experience managing cross-functional and/or cross-team projects. 1+ year of experience reading and/or writing code (e.g., sample code, technical documentation, or demos) and be able to write architecture level documents. Experience supporting customer-facing technical discussions with engineering-oriented details. Technical understanding of one or more cloud infrastructure domains (compute, networking, storage, or AI).