As a Senior Technical Support Engineer at DocuSign in Tokyo, Japan, you are driving the success of our customers by delivering exceptional technical support and expertise. This role entails collaborating with cross-functional teams to resolve complex technical issues, identifying trends, and implementing process improvements to enhance customer satisfaction. By joining our team, you are contributing to the growth and adoption of DocuSign's award-winning solutions, which are revolutionizing the way businesses operate. The impact and scope of this position are significant, as you will be working with a wide range of customers, from small businesses to large enterprises, and helping them to streamline their document management processes. With opportunities for growth and advancement, you will be developing your skills and expertise, staying up-to-date with the latest industry trends, and taking on new challenges to drive your career forward.

As a Senior Technical Support Engineer, your key responsibilities include:

• Providing expert-level technical support to customers via phone, email, and chat, resolving complex issues related to SharePoint, OAuth, and Salesforce Administration


• Collaborating with our sales team to provide pre-sales technical support and product demonstrations, highlighting the benefits of DocuSign's CLM solutions


• Developing and delivering technical training to customers, partners, and internal teams, ensuring that they are getting the most out of our products


• Working with our product development team to identify and prioritize new feature requests, driving innovation and improvement


• Analyzing customer feedback and identifying trends, making recommendations for process improvements and implementing changes to enhance customer satisfaction


• Staying up-to-date with the latest industry trends and developments, applying this knowledge to drive business growth and improve customer outcomes


• Collaborating with our global support team to share knowledge, best practices, and expertise, ensuring that our customers receive a world-class support experience. You will be working in a dynamic and fast-paced environment, using your technical and soft skills to deliver exceptional results and drive customer success. Your day-to-day activities will be varied, challenging, and rewarding,