Service Engineer II - Microsoft Advertising

Design, build, and own AI-driven automation (scripts, services, and internal web tools) on an intelligent platform to modernize support workflows, with the goal of reducing time-to-diagnose, eliminating manual work, and improving operational efficiency at scale. Write production-quality code; implement fixes, create monitoring/alerting improvements, and contribute to shared libraries and tooling via standard code review and CI/CD practices. Drive root-cause analysis and post-incident follow-through (action items, automation, and engineering changes) in partnership with multiple Engineering teams. Create and maintain automated test coverage (unit/integration/end-to-end) for key workflows; participate in bug bashes and release readiness activities. Communicate clearly during live-site events: compose timely service alerts, share investigation status, and provide actionable guidance to stakeholders. Analyze escalation data and trends to develop clear problem statements, propose engineering solutions, and influence product roadmaps to reduce escalations and product friction, ultimately increasing revenue. Document knowledge base articles and build self-serve troubleshooting experiences for Tier 1/Tier 2 teams; mentor others on tools and debugging techniques. Bachelor's Degree in Computer Science, Information Technology, Mechanical Engineering, Electrical Engineering, Aerospace Engineering, Data Science, Cybersecurity, or related field AND 2+ years technical experience in software engineering, network engineering, service engineering, systems engineering, or industrial controls These requirements include but are not limited to the following specialized security screenings: Master's Degree in Computer Science, Information Technology, Mechanical Engineering, Electrical Engineering, Aerospace Engineering, Data Science, Cybersecurity, or related field AND 3+ years technical experience in software engineering, network engineering, service engineering, systems engineering, or industrial controls OR Bachelor's Degree in Computer Science, Information Technology, Mechanical Engineering, Electrical Engineering, Aerospace Engineering, Data Science, Cybersecurity, or related field AND 5+ years technical experience in software engineering, network engineering, service engineering, systems engineering, or industrial controls OR equivalent experience. Experience in online advertising, search, e-commerce, or large-scale consumer products. Solid coding skills in at least one general-purpose language (C#, Java, Python, or TypeScript/JavaScript), including writing maintainable, testable code. Experience building automation and/or services that integrate with APIs, databases, and distributed systems. Hands-on debugging skills (logs, metrics, traces) and comfort working in a live-site/production environment. Experience using AI-based coding tools daily (e.g., GitHub Copilot, ChatGPT, or similar) to accelerate development and debugging, while validating correctness, security, and performance. Domain knowledge or experience in Organic & Paid Search, as well as Display, Native, and Video advertising. Proficiency in developing tools and automation in C# to improve operational efficiency. Experience with customer-facing tier 3 technical support or within a software development organization. 3+ years technical experience working with large-scale cloud or distributed systems. Knowledge and experience in two or more of the following areas: data mining, web mining, machine learning, statistics, business intelligence/customer intelligence, user modeling, information retrieval, databases, data warehousing, data processing (ETL), e-metrics /measurement.