Sr Account Representative, SMB

Influence the quality, efficiency, and effectiveness of sales processes and programs. Collaborate with internal teams to implement best practices and drive improvements. Work outside of defined processes to determine appropriate actions and solutions. Analyze customer needs and present tailored solutions to drive sales growth. Maintain accurate forecasting and reporting on pipeline status and revenue forecasts. Act as the single point of contact for your merchants, owning commercial outcomes end to end. Use AI-powered tools to surface growth, cross-sell and risk signals across your portfolio. Keep your pipeline, forecast and portfolio health reporting sharp, and share what works with less experienced AM colleagues. Pull in the right internal teams to resolve merchant needs, and make the call when the standard process isn't enough. 3+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience. 5+ years of relevant experience and a Bachelor's degree, or an equivalent combination of education and experience. A track record of owning high-value or strategic customer relationships and the commercial outcomes that come with them. Professional fluency in German, with the ability to communicate effectively with merchants and business stakeholders. Quantifiable examples of retaining and growing a complex book of business through cross-sell, upsell or wallet-share growth. Comfortable using AI or commercial data to rank opportunities, focus your time, and step in early on churn or decline risk. A problem-solver who works beyond standard playbooks, weighing alternatives to reach commercially sound outcomes on ambiguous merchant issues. A strong internal operator who mobilises partners across the business, keeps account plans and forecasts sharp, and reliably closes out actions.